Reference

Legal Policies That Protect Your Account

Your account at ubertoto sgp operates under a clear set of terms that cover deposits via DANA, OVO, GoPay and QRIS, withdrawal verification, and how we handle your…

Account verification and age requirementsPayment method terms and securityData rights and account closure
ubertoto sgp Legal Policies That Protect Your Account
REACH OUR POLICY TEAM

How to Contact Us About Your Account or Data

We've set up multiple channels so you can ask about your account terms, data rights, or any policy question — and we aim to respond within 24 hours on weekdays. Live chat is fastest for urgent account access questions; email works well for data requests; phone lines handle verification and withdrawal holds. Players in Semarang, Makassar and across Indonesia can reach support in English and Indonesian.

Team online

Live Chat

Open chat from inside your account dashboard or the lobby footer. Available 08:00–22:00 WIB daily. Best for account access questions and urgent issues.

Email Support

Send policy questions or data access requests to [email protected]. We respond within 24 hours on weekdays. Attach account verification documents if needed.

Phone Line

Call +62-21-XXXX-XXXX weekdays 09:00–18:00 WIB. Handle withdrawal holds, identity verification, and account closure requests directly.

ACCOUNT SECURITY

How We Protect Your Data and Transactions

Your account security starts the moment you set your password. We encrypt all traffic between your device and our servers using industry-standard TLS 1.

Encryption

All connections use TLS 1.2 encryption. Login, deposits and withdrawals are protected end-to-end so your credentials and payment data stay…

Verification Checks

Every deposit and withdrawal is verified against your registered ID and linked payment method.

Session Timeouts

Your session automatically expires after 30 minutes of no activity.

Data Retention

We keep your account data for the duration of your membership plus 12 months after closure, as required by financial…

Request Access

Submit a data access request via live chat or email to [email protected].

Account Closure

You can close your account permanently by contacting support.

Frequently Asked About Policy and Your Rights

When you request account closure via our support team, we flag your account as inactive and initiate a withdrawal of any remaining balance to your linked payment method — usually DANA, OVO, GoPay or QRIS. Your data is retained for 12 months after closure per financial regulations, then permanently deleted. You can request a data export before closure.

Every deposit is encrypted during transfer and verified against your registered payment method before it credits to your wallet. We store payment data on PCI-compliant servers and never store full card numbers. DANA, OVO, GoPay and QRIS transactions go through their own security protocols, adding a layer of protection between you and our systems.

Yes. Email [email protected] or open live chat and request a data access export. Include your account username and registered email. We'll compile your personal information, account history, transaction records and preferences into a file and send it within 7 working days.

Contact our support team immediately with your transaction ID, date and amount. We'll pull your account logs and payment processor records to verify the charge. If the deposit went through but you don't see the funds in your wallet, we can investigate with DANA, OVO, GoPay or QRIS and initiate a refund if the transaction was not completed on our side.

We retain your data for 12 months after account closure as required by Indonesian financial regulations and payment processor agreements. After that period, all personal information is permanently deleted from our active systems. You can request earlier deletion by submitting a formal data deletion request.

If a deposit attempt is rejected by your bank or payment provider, no funds are debited and your wallet remains unchanged. If funds were deducted but the deposit didn't reach your account, contact support with your transaction reference. We'll check with the payment processor and issue a refund to your original payment method within 3–5 business days.

Yes, you can log in from desktop, mobile web and the ubertoto sgp app using the same credentials. Each session is independent; logging in on one device doesn't log you out of another. However, for security, we recommend logging out of shared devices and enabling two-factor authentication if available on your account.